One of the USA’s most prominent cryptocurrency exchanges, Coinbase made immense news this year. While that was all for the right reasons, the exchange found its way under the bad light after an array of complaints from its users began to surface.
Several Coinbase users were seen expressing their displeasure over the loss of funds from their accounts. Over a thousand users had filed complaints against the cryptocurrency exchange, according to a CNBC investigation. Per the statements, the customers’ accounts were allegedly hacked.
While hacks and attacks on crypto platforms are quite common in the crypto-verse, the customers were furious after the exchange failed to respond to the queries of the users. In an interview conducted by CNBC, several customers came forward to share their experience with Coinbase’s recent glitch.
The interview reportedly shed light on,
“Interviews with Coinbase customers around the country and a review of thousands of complaints reveal a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from Coinbase that made those users feel left hanging and angry.”
Coinbase’s latest blip
The crypto platform found its way under the spotlight after it decided to go public. Seems like this was soon diminished by the exchange’s customer service. Following the loss of funds, an array of people tried to reach out to the exchange, however, the exchange paid no heed.
Tanja Vidovic, a user of the crypto platform revealed that she had lost nearly $168K in crypto. She noted that she was bombarded with notifications about someone trying to change her access to the account.
Speaking about how she got into the crypto industry, Vidovic said,
“I looked into Coinbase, and it seemed like it was one that everybody used and trusted. I signed onto the crypto. And I said, ‘It’s gone.”
Another Twitter user stated,