USA’s top crypto platform, Coinbase has once again got into trouble with its customers. The exchange garnered immense popularity over the year, however, the platform was also shown in a bad light following several glitches.
This prominent cryptocurrency exchange caught the eye of many following its decision to go public. While this move was lauded by many, Coinbase continued experiencing constant troubles with regard to its platform. Last week, the users of the platform expressed anger after they abruptly lost funds and customer support failed to respond. Just as the exchange was recovering from this recent glitch, another one presented itself.
Coinbase came forward and revealed that it had accidentally sent an email to over 125,000 customers regarding their two-factor authentication [2FA] process.
Coinbase’s email mishap
An array of users were left in a state of panic after Coinbase sent an email to its users about how their 2FA settings were changed. Customers noted that they were alarmed that someone had accessed their account. The exchange garnered immense backlash for this move which further drove the exchange to publicly apologize for the mishap.
In an array of tweets, the crypto platform revealed that it had recognized the issue and fixed it. The tweets read,
“Yesterday, from 1:45pm PST to 3:07pm PST, Coinbase sent roughly 125,000 customers erroneous notifications that their 2FA settings had changed.”
“We’re laser focused on building trust and security into the crypto community so that the open financial system we all want is a reality. We recognize that issues like this can hurt that trust.”
This didn’t seem to have subsided the frenzy around the email. Users continued expressing fear of being hacked and they went on to change their passwords.
A few others were facing a whole different issue where they couldn’t get into the app as it repeatedly suggested that there were issues with connection.