Gemini Users’ Heads Spin As Server Goes Down For More Than 3.5 Hours

Gemini, the well-known cryptocurrency exchange, has been offline for more than three hours since Thursday night because of scheduled maintenance, according to the company, which provided no additional details.

The firm announced in November that withdrawals for its yield product would be postponed due to Genesis Global, a partner, pausing withdrawals.

All user interfaces and trading will be unavailable during that time, according to a statement on the exchange’s status page. “The Gemini Spaceship will undergo scheduled Exchange maintenance on Thursday, December 15th from approximately 10:00pm until Friday, December 16th at 12:30 am ET,” the statement said.

The services have been down for over 3.5 hours as of the time of writing, however the exchange has repeatedly delayed the start of the services since then.

The firm has stated that their services would be back online by 07:30 UTC as of this writing. The exchange said at around 5:20 a.m. UTC on Friday,

“Gemini is investigating reports of potential service disruptions. All customer accounts and funds remain completely secure. Further updates to follow.”

Gemini Emails Compromised Long Before First Report

“Not handled well,” the disclosures made by local media on December 14 involving the disclosure of 5.7 million Gemini clients’ email addresses and partial phone numbers were summarized in this way by one user. Soon after the article was published, several people contacted media houses to claim that the breach, which the firm attributed to a “third-party incident,” actually occurred far earlier than previously believed.

In the weeks prior, mysterious reports of users receiving personalized phishing emails started to appear on the official r/Gemini subreddit. Redditor u/DaveJonesBones said in a thread from November that he had received a targeted phishing email from an address that was only registered on Gemini,

“It promoted a Cyberbroker NFT drop using Opensea branding. I think I also received one last month, but I deleted it without reading it. Today, I got the hump because I’d specifically opted-out to all marketing emails from Gemini.”

A representative from the firm  then answered,

“Reporting this to our security team. Thank you for letting us know.”

Furthermore, since the beginning of the crypto winter, the firm has apparently gone through two waves of layoffs, along with other companies like Coinbase (COIN) and Bybit.