KuCoin has taken a major step toward restoring its full services in Europe after strengthening its compliance leadership.
The European arm of KuCoin has filled key Anti-Money Laundering (AML) roles after a period of disruption. This move comes after the company paused onboarding new customers earlier in 2026 due to missing compliance staff.
The company has now appointed some professionals that are very experienced to lead its AML and counter-terrorism financing efforts. Carmen Kleinhans, a veteran in European banking compliance, will head the AML function, while the other two deputies with regulatory and central banking experience have joined to support her.
Source: LinkedIn
The issue began in February when key compliance staff left the company. In response to that, the exchange’s EU voluntarily stopped accepting new users before regulators stepped in. Soon after, the Austrian Financial Market Authority confirmed that critical compliance roles were not properly staffed, which violated requirements under MiCAR.
Also Read: European Union Unleashes New Sanctions to Cripple Russia’s War Machine and Crypto Workarounds
Despite the setback, KuCoin says it maintained open communication with regulators. The company claims it acted quickly to rebuild its compliance team and meet all legal requirements needed to operate as a licensed crypto service provider in Europe.
How Kucoin Rebuilt It’s Compliance System
With the new appointments now in place, KuCoin EU has fulfilled the conditions set by regulators. The final decision to lift the restriction on new customer onboarding is still pending, but the company believes it is now in a strong position to resume normal operations.
Importantly, existing users were not affected during the suspension. Their accounts and assets remained fully accessible throughout the period.
KuCoin EU, which received its license in late 2025, offers services such as crypto custody, trading, and transfers. The company’s leadership emphasizes that compliance is now a core priority as it works to rebuild trust and stability in the European market.
Also Read: KuCoin Rolls Out Crypto Payments with Mastercard in Australia
